Missing 60 000 SC on SIA-UI. I have transaction Id.
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Hello guys, recently I don't have good luck.
Yesterday I transferred my SC from exchange to sia-ui. As always, I try to transfer a little amount to chech if everything is correct. So I transferred 900 coins and it went pretty fast from exchange to SIA-UI wallet.
After that I transferred 60000 SC. The exchange site says that trasaction is completed, but I do not see siacoins on my wallet. Please help me.
Transaction ID: https://explorer.siahub.info/hash/42905926037048a71bdd98b0816fbbd422480e3bdd1ad549309211352d9a5e0b
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@dbcn You must contact the exchange. They need to retry your transaction.
0Make sure you tag me @bryan if you need to me respond.
Forum Mod. I cannot fix transactions. I can't help with Mac or Linux.
Unofficial Web Based Siacoin Wallet. No more syncing.
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@bryan can you explain me why? I see that there is a transaction occured in the blockchain on the block 138554. Isn't this mean that exchange has sent siacoins to my wallet? Can I somehow prove them that they didn't do it?
And what do you mean "they need to retry transaction' ? They have to send siacoins again to my wallet?
Thank you for your answer.
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@dbcn It means that their database thinks that the coins were sent but the block chain knows that they weren't.
Make sure your wallet is the latest version and it is fully synced.
0Make sure you tag me @bryan if you need to me respond.
Forum Mod. I cannot fix transactions. I can't help with Mac or Linux.
Unofficial Web Based Siacoin Wallet. No more syncing.
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@bryan thank you for quick response, but how blockchain knows they weren't?
If I go to this address: https://explorer.siahub.info/hash/db3c6732358d63493a6294ac7474a7ff127922b5be104d772f3d72bb4abde7a9ed7c93e0b58a
It says, that to my wallet address was sent 984 SC (which I received) and 59990 (which I didn't receive).
And here, the Txid: https://explore.sia.tech/hashes/42905926037048a71bdd98b0816fbbd422480e3bdd1ad549309211352d9a5e0b
it says 35 confirmations, so I think I don't understand something, because for me blockchain see this transaction. I want to just know how to explain exchange that it is their fault, because I already talked to them and they send me back to this Sia Explorer sites.
My wallet is fully sync and last version.Thank you.
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@dbcn It proves you didn't get the coins.
0Make sure you tag me @bryan if you need to me respond.
Forum Mod. I cannot fix transactions. I can't help with Mac or Linux.
Unofficial Web Based Siacoin Wallet. No more syncing.
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@bryan hmm, but could it be blockchain delay or Sia network delay? Should I wait longer or it doesn't change anything?
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@dbcn 35 confirmations sounds like a lot. You could give it more time but this problem is happening every day now from the exchanges.
0Make sure you tag me @bryan if you need to me respond.
Forum Mod. I cannot fix transactions. I can't help with Mac or Linux.
Unofficial Web Based Siacoin Wallet. No more syncing.
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Problem was solved. I had to resync my wallet to scan whole blochchain again. It found lost transactions and added lost siacoins to my wallet. Thank you.
